This site is owned and operated by Stephanie Tizzard (Hosmer) under the brand name The Visual Narrator® “we” or “us”. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at hello@thevisualnarrator.com

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Returns

We want you to love our products but if for any reason you are unhappy with your purchase, please contact us on hello@thevisualnarrator.com to arrange a refund or replacement.

 If a refund is required then you must return the goods in their original condition and we will process a refund for you within 30 days providing the goods are returned in a saleable condition.

 We are unable to reimburse the postage on items that are being returned unless they are faulty. Contact us within 7 working days if your item arrived faulty, we are not responsible for items damaged in transit but will contact the delivery company responsible to enquire of damage. Personalised items cannot be returned unless faulty.

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Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to The Visual Narrator®. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Visual Narrator®. You may not modify, distribute or re-post anything on this website for any purpose.

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Accuracy of Content

The Visual Narrator® has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, The Visual Narrator® disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Visual Narrator® shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

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Damage to your Computer

The Visual Narrator® makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Visual Narrator® shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

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Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, you can email us at hello@thevisualnarrator.com.

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How will we use your details?

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. When you register we will ask you if you wish to receive such information – if you do, simply tick the appropriate box. Alternatively, you can always e-mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy by emailing us on hello@thevisualnarrator.com

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About Cookies and the way we use them

In common with other websites, we do also use “cookies”. A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer.

You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org.

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Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

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Ordering Errors

You are able to correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.

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Delivery Charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout.

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Acknowledgment and Acceptance of your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

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Cancellation Right

Under the distance selling regulations, you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

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Links to Other Websites

We have placed links on this website to another website we think you may want to visit (www.thevisualnarrator.com). Miss Papercut® cannot accept any liability in respect of the use of these websites.

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Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Visual Narrator® or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

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Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

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Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

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Use of this Website from outside the UK

The Visual Narrator® makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

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Law, Jurisdiction, and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.