What do we do with your information?
When you visit and/or use our platform or contact us, we may collect the following information:
personal information that you choose to share with us when you subscribe to emails, newsletters, and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews, or survey responses. in the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.
where you are utilizing our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.
if you choose to communicate with us (for example, through the platform, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.
It is important that all the personal information you give us when you use the platform is correct and accurate. this includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
Protecting your Personal Information
The transmission of information via the internet is not completely secure. so, whilst we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our platform. any transmission is at your own risk. once we have received your personal information we will use strict procedures and security features in relation to that data.
Social media and user-generated content
Some of our platforms allow users to submit their own content. please remember that any content submitted to one of our platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these platforms. we are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. please also refer to the respective privacy & cookie policies of the social media platforms you are using.
Sharing your personal information
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
For customers with a wholesale account, we collect and store data from you that is vital to our business relationship. on opening an account with us you will provide us with contact information including address, email, phone numbers as well as financial information such as bank details.
Please be aware you are able to access, amend or update your information at any time, and can do so by contacting email@example.com - should you close your account with us, we reserve the right to hold your contact details for up to five years from your last order.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Questions and contact information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
The Visual Narrator, 1 St Lukes Cottages, Badsell Road, Five Oak Green, Tonbridge, Kent, TN12 6RB